+1 631 270 4560
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9a - 8p
Saturday - Sunday
10a - 6p
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Press & Media
Please address all mail to:
Attn: France & Son 1966a Broadhollow Road
Farmingdale, New York
Our products are designed and built for indoor, domestic use (unless otherwise noted as "outdoor").
Dining tables are designed to be a gathering place for meals, and therefore intended to hold lightweight objects. Our dining tables, coffee tables, side tables, and end tables are not to be used as work tables. Placing extreme loads on them will cause damage and overturning. Do not allow children to climb on the tables.
Cabinets, end tables, sideboards, low boards, and case goods are intended to be placed safely against the wall. Bookcases designed as central units must have special consideration taken for their placement in the living space to assure the safety of children.
Floor standing mirrors are to be placed beside the wall and used with anti-skid rubber felt on the base to prevent the mirror from sliding.
Please carefully read through the Installation Manual before assembling the furniture and do not hesitate to call for professional help when needed.
Exercise extreme care during assembly and use the proper tools - for both the safety of yourself and the furniture.
Keep all stained veneered surfaces out of contact with liquids. If a liquid is poured on the surface immediately use a dry, soft cloth to soak it up and then use another clean, dry cloth to wipe off any remaining residue.
Avoid using rough or dirty cloth for cleaning as it may scratch the surface and the dirt may be left trapped in the veneer. Pieces with open pore effect finishing are especially at risk for this.
For daily cleaning of stain veneered surfaces, use a clean, dampened soft cloth. Avoid using aggressive detergent, acetone, solvents and abrasive cleaning agents on the surfaces. For greasy surfaces, we suggest wiping standard glass cleaning detergent over the surface, with the grain of the veneer. DO NOT spray the surface with the detergent; dampen a cloth with the detergent first.
Do not place the furniture near a fireplace or in areas above 113°F (45°C) as this may cause damage and deformation of the product.
For all cleaning make sure to use a clean, soft cloth to wipe with gentle pressure. A rough cloth may create minute scratches on the surface of your furniture inviting future damage.
Please note: Our products are constructed with wood base materials like MDF (Medium Density Fiberboard) and wood, and therefore can be very absorbent. Do not have excessive water on the floor while cleaning the space where the piece is housed in order to prevent prolonged or excessive absorption that can cause deformation of the wood and MDF.
For general care, use a soft, dry cloth to clean off dust. For fingerprints or slightly stubborn stains we recommend using a standard glass cleaner detergent solution that does not contain solvents and/or spirits. Avoid using cloths with rough fibers as they could scratch or ruin the surfaces.
Please note that prolonged exposure of painted surfaces to the sun will cause discoloration and fading.
For marble surfaces, it is important to immediately clean off any dirt or stains that it comes in contact with to assure that the stains do not penetrate into the marble. Cleaning should be done with a soft fiber cloth to take away the dirt or stain, followed by using a clean soft dampened cloth to clean away any remaining residue. For best results, seal your marble.
The information that we collect is your name, your e-mail address, and your telephone number for communication purposes; we also collect your invoice and delivery address, so we can send you the purchased goods or a copy of our catalogue and other marketing materials. When you place and order your credit or debit card details may be collected by one of our payment processing platforms (Shopify Payments, Authorize.net, Affirm) and never stored on our end.
- We are committed to protecting your privacy.
- We use the latest server technology to ensure this information is protected to the highest standards.
- We never store credit or other payment card details.
- If you want us to remove your information, please contact firstname.lastname@example.org
There are only four other circumstances where we may share some of your data with others:
- With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or assist us in the service we provide to you. In these instances, we only provide them with the information they need to perform their function and they may not use the information for any other purpose.
- In the event that our business assets are ever sold to or purchased by another company. Our data records are part of our business.
- To outside research companies whom we may ask to contact you directly for your opinions on our products and services. Again, we only provide them with only the information they need to perform their function and they may not use the information for any other purpose.
- Data analysis companies, customer support specialists, webhosting companies and fulfilment companies e.g companies that co-ordinate mailings. Such third parties may be provided with access to your personal information if needed to perform their functions but only to the extent needed to perform their function and may not use such information for any other purpose.
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
'Cookies' are small pieces of information sent by a web server to a web browser, which enables the server to collect more information from the browser. They are not computer programs, and cannot read other information saved on your hard drive. They cannot be used to disseminate viruses, or get user's e-mail addresses etc.
We encourage you to read the privacy policies of the other websites you link to or from our website or otherwise visit.
Platinum White Glove Next Day Delivery
- Limited product selection.
- Only available to NYC metro and Long Island.
- COI's may take Longer.
Alaska, Hawaii, and Remote Locations
- Small parcel deliveries are usually shipped within 2-7 business days.
- Signiture required shipments are avilable at checkout. We are not responsible for lost or stolen packages.
- We cannot ship to PO (post office) boxes.
- * Anncounement Bar Note - USA* orders do not include Hawaii, Alaska or Puerto Rico
Small Parcel/UPS Ground
France and Son will not be held liable for any loss, damage, cost, or expense related to delay in shipment or delivery. If a shipment arrives damaged or incorrect, please see our returns page. Photo documentation is required to process any damage/defect claims. Any damage or defect must be reported within 14 business days of receipt. If you sign for a shipment, you are signing that you received the product undamaged, so please inspect at the time of receipt
Freight Shipments are typically processed within 3-7 business days and delivered via ground with curbside delivery. Lift-gate service is not included, but we can add it fro a small fee. Delivery cannot be made without a scheduled appointment. Shipments are typically delivered during standard business hours (Monday-Friday, 9am-5pm); appointments made outside of this time frame will incur additional fees. Transit times will vary based on the item(s) and the shipping address. A current phone number is needed both for scheduling the appointment and for contact during delivery. If the carrier is unable to contact you for scheduling, your package will be returned to France and Son at your cost. See France and Son Return Policy for more detail
*Additional fees may apply for isolated areas that are outside of the standard service area of our freight partners. This can include islands, rural, and underpopulated areas.
**A signature will be required for all deliveries valued over $500**
**If a Delivery Requires Workers Compensation Insurance, then the customer will be billed an additional $75
There will be a surcharge for any changes made to the shipping address after an order has been shipped. To change your shipping address before an order has been shipped, please contact us at email@example.com or by phone at 1.631.270.4560
Changes in address requires positive reply confirmation from our help desk to be considered acknowledged. If your order has already shipped, there will be a surcharge for changing the address due to round trip shipping incurred by the shipping company.
Shipments can be expedited at the customer's request. There is an agreed upon expedition fee determined by our carriers' rates that will be charged. France and Son is not responsible for any lack of expediency by the carrier. These fees can not be refunded
A Storage charge of $5/ day will be invoiced to customers who delay shipment past 14 days. This only counts for customer requested delays in shipment or pickup. This storage charge only counts for items that are in stock at the time of purchase, and it does not count for custom ordered products. In the case of a custom order or made to order product, then the 14 day count will start once the items arrive at our warehouse.
Tax will be collected from the state of New York (where we are located) and from shipping addresses in states with mandatory sales tax requirements.
We ship to Hawaii, Alaska and 90 countries around the world. Free shipping is not offered in these territories. With DHL, our shipping partner, you can shop and ship it. Just select the items and email us your shipping address to firstname.lastname@example.org, and we will get back to you with a shipping quote. Safe and Secure.
Remote islands and locations can incur additional fees.
International shipments will be subject to additional duties, taxes and brokerage fees. France and Son does not cover nor quote these fees, and they are the responsibility of the receiving customer at the time of receipt. Duties, Taxes, and Brokerage Fees will need to be settled between customers, their governments, and the carrier. If the customer refuses to cover the duties and taxes, then their products will be returned back to France and Son, and a refund will be issued less all shipping charges, storage fees, and any additional fees billed to France and Son by the carrier.
Full service delivery is available through White Glove Delivery. It includes: inside delivery, assembly of product(s), and removal of debris. Additional charges may apply. Refer to the Freight Shipment details above for additional policy information. An additional charge of $75 will be billed if the delivery requires workers compensation insurance.
Pricing is contigient on location and ordersize.
Refunds Document Signings
Refunds for canceled orders, returns or damages or other may be subject to a docusign agreement outlining the terms of the transfer.
Product or Order Errors
In the event of an error in price, description or image of a product, we reserve the right to restrict or cancel orders for that item.
In placing an order, you affirm that you are 18 years of age or older, that you are providing accurate, true, and complete information, and that you have the authority to place the order.
Disclaimer of Warranties
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Franceandson.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site.
We have the right to terminate your account and restrict your use of our site if we have reason to believe that you have violated our terms and conditions, including providing us with false information.
Changes to Terms and Conditions and to the Website
Setting up a trade account is quick and painless. Contact us to become a trade partner today and take advantage of a plethora of benefits that include trade discounts, product consultations, and logistical support. With a wide range of furniture, lighting, and decor from mid-century modern through contemporary we have products that will help transform any project into a head-turning space.
Contract work and customers are very important to us. Due ot the nature of the business different policies will apply and the orders will be considered Special Orders*. Custom, commercial and bulk orders can not be returned or canceled after processing has commenced. In situations, we can make exceptions. This will be done on a case by case basis and restocking fees will apply. Special orders can be considered, but are not limited to, received purchase orders, orders over $10,000 dollars, orders with quantities over 20 pieces and anything that is customized in any way.
Mid-century modern furniture rentals are scarce and expensive. We’ve decided to change that. Now not only are all of our thoughtfully curated design collections for purchase, but also available as rentals. Click here to check out what we have to offer.
If you find yourself temporarily relocated for work and surrounded by frumpy furniture, we’re here to help! If you rent our pieces you can quickly be surrounded by the kind of high style you prefer.
If you’re staging a home and need to make it look its best, we’re here to help! With styles ranging from traditional to contemporary, with an emphasis on mid-century modern, we can help prospective buyers really see themselves living in that space.
If you’re a photographer setting up a shoot, we can help with that too! With tons of eye catching pieces to choose from you’re sure to find just the right pieces to really make your photos pop.
All rentals are in showroom condition.
- Rental rates:
- 1 week: 30% of the listed price
- 6 months: 50% of the listed price
- 12 months: 80% of the listed price
Adjustments can be made in the rates if the terms of the lease need to be extended; partial rebates may be issued if the lease needs to be cut short. Buyouts at the end of the rental period will be negotiated but are based off of the price of the piece at the time of lease.
All funds must be paid up-front at the time of rental.
- Additional Fees:
- For rentals within 20 miles of New York City a $250 flat-rate round-trip shipping fee will be charged. For rentals outside of the 20 mile radius a freight quote must be obtained for outbound rentals, and a moving company quote for returning pieces.
- A 10% damage waiver will be applied unless you can provide documentation that France & Son is an included party on your homeowner’s insurance.
Appropriate taxes may apply.
Pieces can be swapped out at any time during the lease for a $125 fee plus the cost of delivery each time.
For more details or to arrange a rental contact Customer Service at email@example.com or call 631-270-4560.
To honor the brave men and women for their service to our country, we are proud to offer active and retired military personnel and their families a 5% discount* on your entire in-store purchase.
Thank you.Discounts are vaild in-store only. Discounts are not vaild on previous orders, taxes, giftcards or shipping and processing fees. Must show valid military ID.
Satisfied and happy. That's how we want you to be. But we also recognize that sometimes things happen. If the product you purchased doesn't work for you or it arrives damaged, contact us as soon as possible so we can work towards making things right. Read through the categories below to learn more and find out how to get the cancellation or return process started. We want you to remain satisfied and happy throughout the entire process of working with us.
Change your mind about an order? Click Here to send a cancellation request.
Cancellations are subject to a small cancellation fee if an item is in stock and ready to ship. If items are not in stock and have not yet shipped from the manufacturer, then there's no fee. If a product has already shipped from the manufacturer, then you are eligible to cancel for a full refund minus the actual shipping costs.
Please note all Custom Orders are not eligible for return or cancellation once items have gone into production.
If you do need to return your product, we will work with you to issue a refund or find a suitable replacement. If you are unsure about your purchase, then please hold on to the original packaging as it is required for returns. Returns must be made within 60 days of receipt, and all products must be new, unused condition with all original packaging and hardware. Returns must be in the original packaging to be accepted. This includes but is not limited to the original box and all interior packaging and wrapping materials. Please note that a fee consisting of the actual outbound and return shipping and handling costs is deducted from all returns.This includes the internal shipping from our distributors to our logistics facility.
To start your return, please fill out our form: Contact Page. Returns cannot be processed over the phone. While we strive to get you your refund as quickly as possible, please be aware that the complete process may take some time. We do not accept any returns or exchanges on custom, special-orders, or purchases using customer-own-material (COM) upholstery. Floor samples are final sale.
Mirrors are special orders that may be denied for returns due to their fragile nature; but we will handle them on a case by case basis.
If you've purchased Assure shipping protection please file a claim here: Enter Claim
If you've purchased Guide shipping protection please file a claim here: Enter Claim
For questions about damages please contact firstname.lastname@example.org
While we always do our best to ensure safe arrival, items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please report it within (3) days of receipt. We'll require images of both the damaged product as well as the box and packaging to process the claim. We will replace damaged items, parts, or pay to have them fixed. Email email@example.com for information on how to file a damage claim. We do not accept any returns or exchanges on custom or special-order furniture, floor samples or purchases using customer-own-material (COM) upholstry.
Returns must be in the original packaging to be accepted.
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RISK OF LOSS
All items purchased from franceandson.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
RETURNS, REFUNDS AND TITLE
franceandson.com does not take title to returned items until such time as the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return, in this situation, franceandson.com does not take title to the refunded item. For more information about our returns and refunds, please see our Returns Policy.
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