Return & Cancellation Policy:
We are proud to represent modern design from world-class manufacturers. We also recognize that not every order will be a perfect fit. Please review our policy for an understanding of how to file your returns and what to expect.
All returns must be made within 30 days of receipt.
All products must be new, unused, and have original boxes, packaging, and hardware.
Restocking Fee: Round trip shipping and handling is deducted for all returns.
Damages must be reported within 14 days of receipt with images for documentation. We will issue a replacement, and we don't accept returns for damaged or defective goods.
- Please email email@example.com with your order number to initiate a return.
- The above conditions must all be met.
- Please review the below information before proceeding with your return request
Your return is considered a remorse if you change your mind and wish to return your purchase. Please be advised that you are responsible for all shipping and handling costs (outbound and return), and this amount will be deducted from your refund. Free shipping and $14.99 shipping fees are not the shipping costs, and we will deduct the amount that our carriers bill us. We will provide you with pre-paid labels when applicable, so that you can take advantage of our shipping discounts. You are responsible for arranging the return shipment, and we do not pay for pick up. You can also use your own carrier if you prefer.
All returns must be received in new condition and include all hardware and instructions. Returns shipments must be sent back to us within 30 days from the time of authorization. Returns must have all original packaging: Box, Interior Foam, Plastic. Customers are responsible for packing and bringing their boxes/products to the facility for small parcel products. Customers are responsible for loading all products onto the truck for return freight shipments.
We recommend that you pack your return with additional packaging if needed, because our packages are only designed for safe shipping in one direction; the package integrity may not be stable enough for the return shipment on its own. Do what you must to insure the package(s) safe return. If a return is damaged in transit, then additional deductions will be made from the refund, and sometimes no refund will be given at all. We recommend adding a second box over our original box as additional protection. We will request that you re-measure your return package for any product with a dimension exceeding 24 inches. If your return box size is larger than what is reported, then we will invoice you for any overages. UPS and Fedex charge a $600 fee for boxes that exceed their maximum limit of 150 girth: Longest Side + 2x 2nd side + 2x third side), so please measure accurately. We are taking this information, so that we can get your your biggest refund and reduce the shipping costs for you. You are always welcome to arrange and pay for your own shipping if you don't wan't a pre-paid label.
Once a return is received at the France and Son's facility, the merchandise will be inspected to make sure all of the above conditions are met. After inspection, France and Son will issue the refund less any shipping charges and taxes. Any added shipping charges such as expedited shipping, special day, or special requests will not be refunded. The complete process may take two weeks.
Please note all Custom Orders are not eligible for return or cancellation once items have gone into production.
The following products and categories or products are not returnable and are final sale: Floor Samples, Custom-made products, special ordered products, rugs, sheets and bedding, one-of-a-kind art, auctions, and any product that is marked as final sale on the product listing, invoice, or quote.
Please email cs@franceandson to send a cancellation request. All cancellations will be subject to a 10% cancellation fee. All cancellations must be confirmed in writing by France and Son, and an order or product is not cancelled until you receive affirmative confirmation from us. If you wish to expedite the cancellation, please email firstname.lastname@example.org AND follow up with a phone call during business hours (9-5 EST). We will make every effort to accommodate cancellation requests but unfortunately sometimes this isn't possible and shipping charges will ensue. Confirming the cancellation may take some time, because we need time to contact our distribution partners to halt any processing and shipment, and we need to make sure that your order has not already shipped. Once your product(s) ships you will have to follow the return procedure detailed above if you no longer want the product.
Although it is unfortunate, items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please report it within 14 days of receipt. Damage claims cannot be filed after 14 days, so please inspect and report within this window. Damaged items cannot be returned for a refund. We will replace damaged items, parts, or pay to have them fixed. Follow these steps to file a damage claim:
- Email several pictures of the damaged merchandise to CS@FRANCEANDSON.COM
- Please include close-ups and wide shots of the damage and photograph the box and shipping label, as well.
- In your message, please note your order number and contact information. A prepaid UPS label will be prepared and emailed to you upon approval.
- We will work to send your a replacement product. Damaged items cannot be returned for a refund.
After you have filed a claim with our team, we will strive to respond within a single business day. From time to time it may take a little longer. We may ask for additional media, such as, but not limited to, a video or additional photos to help us make a damage claim with our manufacturer/shipping partner. After approval, we will email you a PDF return label or help to arrange the pickup of larger freight products. You may opt to return the item yourself, but you will not be able to take advantange of our shipping discounts. If you choose to do so, then we will still deduct the cost of outbound shipping, because all returns are considered remorse. Should you desire a refund rather than a replacement, then your return will be considered a remorse return, and our return policy will be applied: We will refund you less the cost of round trip shipping. Review the paragraph above for more details on remorse returns.
Disclaimer of Warranties
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Franceandson.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site.
We have the right to terminate your account and restrict your use of our site if we have reason to believe that you have violated our terms and conditions, including providing us with false information.
Changes to Terms and Conditions to the website
Contact Us Today
9am - 6pm EST
Mon. to Fri.
Number: 631 270 4561
Location: 122 W 18th St, New York, NY 10011