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Customer Service

General Inquery

Order Information (Delivery/Restock/ETA)

Damage, Return, Cancelation

Parts Request

Trade Account Form


Shipping Policy

We're Proud to offer free Shipping on orders over $199
in the contiguous United States!

*Items titled with "Pickup Only" and "Free Local Delivery" are excluded from free shipping. Local = New York


Small Parcel/UPS Ground
France and Son will not be held liable for any loss, damage, cost, or expense related to delay in shipment or delivery. If a shipment arrives damaged or incorrect, please see our returns page. Photo documentation is required to process any damage/defect claims. Any damage or defect must be reported within 14 business days of receipt. If you sign for a shipment, you are signing that you received the product undamaged, so please inspect at the time of receipt

  • Alaska and Hawaii require quotes
  • Small parcel deliveries are usually shipped within 2-7 business days
  • A signature will be required for all deliveries valued over $500

We cannot ship to PO (post office) boxes.


Re-Routing Shipments 
There will be a surcharge for any changes made to the shipping address after an order has been shipped. To change your shipping address before an order has been shipped, please contact us at or by phone at 1.631.270.4560

Changes in address requires positive reply confirmation from our help desk to be considered acknowledged. If your order has already shipped, there will be a surcharge for changing the address due to round trip shipping incurred by the shipping company.


Freight Shipments 
Freight Shipments are typically processed within 3-7 business days and delivered via ground with curbside delivery. Lift-gate service is not included, but we can add it fro a small fee. Delivery cannot be made without a scheduled appointment. Shipments are typically delivered during standard business hours (Monday-Friday, 9am-5pm); appointments made outside of this time frame will incur additional fees. Transit times will vary based on the item(s) and the shipping address. A current phone number is needed both for scheduling the appointment and for contact during delivery. If the carrier is unable to contact you for scheduling, your package will be returned to France and Son at your cost. See France and Son Return Policy for more details.

*Additional fees may apply for isolated areas that are outside of the standard service area of our freight partners. This can include islands, rural, and underpopulated areas.

**A signature will be required for all deliveries valued over $500**

**If a Delivery Requires Workers Compensation Insurance, then the customer will be billed an additional $75


White Glove Delivery 
Full service delivery is available through White Glove Delivery. It includes: inside delivery, assembly of product(s), and removal of debris. Additional charges may apply. Refer to the Freight Shipment details above for additional policy information. An additional charge of $75 will be billed if the delivery requires workers compensation insurance.

Pick-up At Our NY Warehouse 
Orders can be picked up at our warehouse located at 1966 Broadhollow Rd. STE A, Farmingdale, New York 11735. Our standard warehouse operating times are Monday-Friday, 9:30am-3:00pm. You must have an appointment and valid reciept of purchase to make a pick-up. If you would like to pick-up your item(s) at the warehouse, call or email Customer Service after placing your order to schedule an appointment; we will do our best to prepare your order as quickly as possible.  


International Shipments, Hawaii, and Alaska 
We ship to Hawaii, Alaska and 90 countries around the world. Free shipping is not offered in these territories. With DHL, our shipping partner, you can shop and ship it. Just select the items and email us your shipping address to, and we will get back to you with a shipping quote. Safe and Secure.

International shipments will be subject to additional duties, taxes and brokerage fees. France and Son does not cover nor quote these fees, and they are the responsibility of the receiving customer at the time of receipt. Duties, Taxes, and Brokerage Fees will need to be settled between customers, their governments, and the carrier. If the customer refuses to cover the duties and taxes, then their products will be returned back to France and Son, and a refund will be issued less all shipping charges, storage fees, and any additional fees billed to France and Son by the carrier.


Expedited Shipping 
Shipments can be expedited at the customer's request. There is an agreed upon expedition fee determined by our carriers' rates that will be charged. France and Son is not responsible for any lack of expediency by the carrier. These fees can not be refunded  


Delivery Appointments: 
For freight shipments, the chosen carrier will call you to schedule a delivery appointment. We recommend calling the carrier and referencing the provided tracking or PRO number to expedite scheduling. You will recieve the carrier info and tracking info in a shipping confirmation email. You may also access this information by calling or emailing our Customer Service team.

**Missed Delivery Appointments: If you miss a delivery appointment, you will be charged for any incurred fees. These fees can include, but are not limited to: re-shipment fees, storage fees, and return shipping fees.


Order Cancellation 
Please email cs@franceandson to send a cancellation request. All cancellations will be subject to a 10% cancellation fee. This fee is not applicable if you have not been charged yet. All cancellations must be confirmed in writing by France and Son. An order or product is not cancelled until you receive the confirmation. If you wish to expedite the cancellation, please email AND follow up with a phone call during business hours (9-5 EST). Confirming the cancellation may take some time, because we need time to contact our distribution partners to halt any processing and shipment, and we need to make sure that your order has not already shipped. Once your product(s) ships you will have to follow the return procedure detailed above if you no longer want the product.


Storage Fees 
A Storage charge of $5/ day will be invoiced to customers who delay shipment past 14 days. This only counts for customer requested delays in shipment or pickup. This storage charge only counts for items that are in stock at the time of purchase, and it does not count for custom ordered products. In the case of a custom order or made to order product, then the 14 day count will start once the items arrive at our warehouse.


Sales Tax: 
Tax will be collected from the state of New York (where we are located) and from shipping addresses in states with mandatory sales tax requirements.


User Warranties 
In placing an order, you affirm that you are 18 years of age or older, that you are providing accurate, true, and complete information, and that you have the authority to place the order.


Disclaimer of Warranties 
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site.


We have the right to terminate your account and restrict your use of our site if we have reason to believe that you have violated our terms and conditions, including providing us with false information.


Changes to Terms and Conditions and to the Website reserves the right to modify or change the terms of use of this site with or without notification.

Contact Us Today



9am - 6pm EST
Mon. to Fri.

Contact Information

Number: 631 270 4561


Location: 122 W 18th St, New York, NY 10011

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