Free Shipping:

We offer free shipping when the following conditions are met:

• Orders totaling over $250 and shipping via a small parcel service
• Orders totaling over $99 for an oversized item + within our local zone.
• Your order total is over $4000 within the continental US
• Free White Glove: Orders over $3500 within our local zone (below) qualify for Free White Glove Delivery!
• Some items are excluded from the above and have regional shipping limitations. 

The local zone includes the following states: CT, DC, DE, FL, GA, IL, IN, MA, MD, MI, NC, NJ, NY, NY, OH, PA, RI, SC, TN, VA

Lead Times: 

"In Stock" lead times are about 1-3 days for the shipping process to start! Transit times vary 2-5 weeks depending on the origin warehouse location and the destination address. Chat with us for more info.

"Available" items: these items can be ordered, but the lead time might be longer. They may be made to order, custom, or special orders. You can ask our team for more information, or we'll inform you of the estimated delivery times.

"Backordered" items: contact us about the restock date if one isn't already shown.

On-Time Shipping Guarantee:

We guarantee that your order will ship on time. If it's delayed or later than our posted lead time + transit time, then we'll give you a $25 store credit for the inconvenience.

Shipping Service Levels:

Threshold Delivery: All small parcel shipments are delivered by a common carrier (Fedex, UPS, USPS). Threshold Delivery for Freight & Oversized shipments will be delivered to the first dry location outside of the home/building such as a porch or garage. If you have a long driveway some freight trucks cannot deliver onto the driveway.

White Glove Delivery: This service upgrade includes bringing the product(s) in to the room of your choice, removing the box, and performing basic furniture assembly. This service includes delivery up 1 flight of stairs and/or an elevator. This does not include lighting assembly or installations that would require mounting an item to a wall, ceiling, or modifying a customer's property in any way. This service is not refundable within 24 hours of delivery.

White Glove Delivery Premium: This service offers all of the white glove perks plus the addition of removing and disposing of the packaging and debris. This service is not refundable within 24 hours of delivery.

White Glove Delivery + Furniture Removal and Donation: Includes everything in premium, but with the addition of removing the old furniture and providing a tax deductible donation receipt for the removed product(s). More details here

Priority Shipping and Expedited Processing Policy:
We offer priority shipping and expedited processing to help prioritize your order and get it shipped as quickly as possible. However, it’s important to note the following regarding expedited shipping fees:

• Non-Refundable Fees: All fees associated with expedited shipping and processing are non-refundable, including situations where the carrier does not meet the estimated transit times.
• Carrier Responsibility: While we make every effort to prioritize your order, transit times for expedited shipments are determined by the carrier and are beyond our control.
• Freight Shipments: For large, heavy, or delicate freight items, expedited shipping may still be subject to additional handling and freight carrier schedules. Due to the nature of these shipments, faster delivery times cannot be guaranteed.

We recommend contacting our team via chat, email, or phone for assistance with expedited shipping options before placing your order.
Thank you for your understanding of these policies, and we’re committed to providing the best service possible.

What makes us different:

We take the additional steps of sending bulky items to professional receiving facilities, using specialized carriers that are professionally trained in furniture logistics, and then performing the your delivery after an additional layer of inspection. This premium process results in significantly less damage issues. The process is longer, but in the long run there's less aggravation for our customers. We prefer to do things the right way instead of at rushed pace like some of our competitors.

Restrictions:

We ship nationwide excluding AK, HI, and some remote locations. Remote locations in addition to international shipments will be quoted on a case by case basis. Some examples of remote are but not limited to: Fire Island, Nantucket, Martha's Vineyard...

Some items have specific regional restrictions as well, and that will be noted on product pages.

Signatures will usually be required on shipments over $500.

Restricted locations may require quantity minimums or be undeliverable.You may have the option to pay extra for on a case by case basis.

France & Son is not responsible for any storage fees or held shipment charges that result from a delay in shipment. France & Son is not responsible for any charges that result from unapproved arrangements with the carriers.

Additional Information:

France and Son is not liable or responsible for any theft or loss that occurs after a delivery. We recommend adding Assure Shipping Protection at checkout for theft protection.

Limited Warranty. The France and Son warrants to the Customer that the Products will be free from defects in materials and workmanship at the time of shipment of the Products to Customer (the "Limited Warranty"). The Company's SOLE OBLIGATION and Customer’s SOLE REMEDY in the event of a defect covered by this warranty will be, at Company's option, to (a) replace the defective Product, or (b) refund to Customer the purchase price paid by Distributor for such defective Product.

Become a part of the France & Son Membership Program today and start enjoying these premium benefits immediately. Indulge in a world of luxury, convenience, and exclusive savings. Sign up now and step into a new era of sophisticated shopping!

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Available in Select States: CT, DC, FL, GA, IL, IN, KY, MA, MD, MI, NJ, NY, OH, PA, SC, TN, VA, WI, WV

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