Top 5 Online Furniture Stores in America with Senior-Friendly Features and Services

Online furniture shopping can be challenging for seniors due to complex websites, small text, or unclear delivery options. Senior-friendly stores prioritize accessibility with intuitive navigation, adjustable font sizes, responsive customer support like live chat, and flexible delivery or assembly services to reduce physical strain. Below is a list of 5 online furniture retailers excelling in these areas, with pros, cons, and customer feedback to guide informed decisions.

Why These Features Matter for Seniors

• Easy-to-Navigate Websites: Clear layouts and simple menus reduce confusion, helping seniors with cognitive or tech-related challenges shop independently.
• Order by Phone: A easy option to speak to a knowledgeable representative to place the order directly without complicated computers
• Large Font Options: Adjustable or larger default fonts improve readability for those with vision impairments.
• Live Chat and Phone Support: Immediate assistance via chat helps seniors resolve queries without navigating complex phone systems 
• Flexible Delivery/Assembly Services: Options like white-glove delivery (in-home setup) or assembly services minimize physical effort, crucial for seniors with mobility issues.
• A long History in the Business of helping customers
• Physical stores to ensure a trust worthy transaction

1. Wayfair

Overview: Wayfair offers a vast selection of furniture with a user-friendly website and multiple support options.

• Senior-Friendly Features:
  • Website: Clean design with clear categories and product filters (e.g., style, size, color). Accessibility features include screen reader compatibility.
  • Font Options: Adjustable text size via browser settings, with clear, high-contrast text.
  • Live Chat: Available 24/7 for instant support, ideal for quick questions about products or orders.
  • Delivery/Assembly: Offers front-door delivery ($49+), in-room delivery, and white-glove service ($159-$429) with assembly. Fast shipping options available.
• Pros:
  • Extensive inventory across budgets and styles.
  • Frequent sales and discounts (e.g., Way Day offers up to 80% off).
  • In-house design services ($99 deposit, applicable to purchases).
• Cons:
  • Quality varies due to multiple suppliers; research and reviews are essential.
  • Returns for large items can be cumbersome, with potential restocking fees.
• Customer Review: "I’m 72 and not tech-savvy, but Wayfair’s site was easy to use. The chat helped me pick a chair, and white-glove delivery meant I didn’t lift a finger. The chair’s quality was decent for the price." – Margaret S., Trustpilot, 2024.

2. France and Son

Overview: France and Son's furniture section includes trusted brands and luxurious options, with live support and in person viewing from a trusted source with decades of experience

• Senior-Friendly Features:
  • Website: Intuitive interface with clear search filters and a "Free Design for Me" feature.
  • Font Options: High-contrast text; browser zoom supported for larger fonts.
  • Live Chat:  chat support for quick issue resolution and a phone number to call 5 days a week
  • Order by Phone:  knowledgeable experts can make sure you make the best choices and do all the work for you via phone
  • Physical Store:  can see product in person and make your transaction in person for greater peace of mind
  • Delivery/Assembly: Free shipping on some items and white glove delivery available for all  items
• Pros:
  • Competitive prices and fast delivery 
  • Extensive customer reviews and more than 10 years in business
  • Generous 60-day return policy for most items.
  • Loyalty program can earn points for free product
  • Membership Program offers more perks and private concierge service
• Cons:
  • Prices are generally higher but offers the best brands and materials
  • Custom made products cannot be cancelled after purchased
• Customer Review: "4.0 stars on google further cements its position as the leader in high end furnishings"

3. Pottery Barn

Overview: Known for timeless, high-quality furniture, Pottery Barn offers customization and excellent support.

• Senior-Friendly Features:
  • Website: Clean, organized layout with style-specific filters (e.g., coastal, rustic).
  • Font Options: Large, readable fonts; adjustable via browser.
  • Live Chat: Available during business hours for personalized assistance.
  • Delivery/Assembly: White-glove delivery ($100-$250) includes assembly and placement; free in-person/virtual design services.
• Pros:
  • High-quality, durable furniture with customization options (e.g., 100+ fabric choices).
  • Flexible return policy (30 days, free for non-custom items).
  • Expert design advice enhances shopping confidence.
• Cons:
  • Higher price point ($2,000-$5,000 for sofas).
  • Long delivery times for custom orders (4-8 weeks).
• Customer Review: "I’m 70 and needed a new sofa. Pottery Barn’s chat team was patient, and the design consultation was free. White-glove delivery was a lifesaver—no heavy lifting!" – Susan L., Yelp, 2024.

4. Crate & Barrel

Overview: Offers modern and classic furniture with strong customer service and customization options.

• Senior-Friendly Features:
  • Website: User-friendly with clear menus and high-quality visuals.
  • Font Options: Large default fonts; supports browser zoom.
  • Live Chat: Available for immediate support during business hours.
  • Delivery/Assembly: White-glove delivery ($100-$250) includes assembly; free design consultations via video chat.
• Pros:
  • High-quality, family-friendly furniture (e.g., performance fabrics).
  • Free design services for personalized guidance.
  • Wide range of styles, from contemporary to coastal.
• Cons:
  • Premium pricing ($2,000-$5,000 for sofas).
  • Longer lead times for custom pieces (6-12 weeks).
• Customer Review: "At 75, I found their site easy to use, and the chat support helped me pick a sectional. The delivery team set it up perfectly. Worth the price for quality." – Dorothy M., Crate & Barrel, 2024.

5. IKEA

Overview: Budget-friendly furniture with a focus on simplicity and accessibility.

• Senior-Friendly Features:
  • Website: Straightforward design with "Shop by Room" and style filters.
  • Font Options: Clear, readable fonts; adjustable via browser.
  • Live Chat: 24/7 chat support for product and order queries.
  • Delivery/Assembly: Offers home delivery ($59-$99) and assembly services via TaskRabbit; in-store pickup available.
• Pros:
  • Affordable pricing (sofas from $89).
  • Innovative, space-saving designs ideal for downsizing.
  • Generous 365-day return policy for non-custom items.
• Cons:
  • Assembly can be complex without TaskRabbit service.
  • Delivery fees add to costs for online orders.
• Customer Review: "I’m 80 and needed a small table. IKEA’s site was simple, and the chat helped me confirm dimensions