Who are we?

 

We are a small group of people with a passion for customer service.   Started over 20 years ago and slowly grown to occupy 2 warehouses employing just a few dozen employees.  We warehouse some of our product in New York and other products in North Carolina, the furniture capital of America.  Added together, we occupy over 240,000 square feet of warehouse space.  We only have one store for the past 10 years in Chelsea, New York City and unlike the big box stores, we intend to stay nimble yet to have an outsized impact for our customers - you.

 

Mastering France & Son: Your Definitive Guide to a Seamless Furniture & Decor Experience

Welcome, design enthusiasts and home furnishers, to the world of France & Son! Your home is more than just a place to live; it's a canvas for your unique style, a sanctuary for comfort, and a reflection of your aspirations. At France & Son, we understand the profound impact that exceptional furniture and decor can have on transforming a house into a cherished home. That’s why we’ve dedicated ourselves to curating a breathtaking collection of pieces that blend timeless elegance with modern sophistication, ensuring every item tells a story of unparalleled craftsmanship and distinctive design.

From the grandeur of classic estates to the sleek minimalism of urban penthouses and the charming individuality of cozy apartments, our extensive selection is meticulously chosen to cater to diverse tastes and living spaces. We believe that discovering the perfect pieces for your home should be an inspiring and effortless journey.

This comprehensive guide is crafted specifically for you, our valued customer, to help you navigate the France & Son website with confidence and ease. We’ll walk you through every feature and function, revealing tips and tricks to maximize your online shopping experience. Whether you’re a seasoned interior designer or just beginning to explore the possibilities of your space, this guide will empower you to find exactly what you need, making your design dreams a beautiful reality.

Prepare to unlock the full potential of France & Son. We’re here to ensure your online shopping journey is not just successful, but truly seamless, inspiring, and ultimately, rewarding. Get ready to discover how our commitment to quality, design, and customer satisfaction shines through every click and every exquisite piece you bring into your home.

II. Discover Your Signature Style: The Foundation of Your Search

At France & Son, we believe that the most rewarding design journeys begin with clarity. Instead of endless scrolling, we empower you to pinpoint your ideal aesthetic from the very start. This is why we've meticulously curated our vast collection into three distinct style categories: The Townhouse Look, The Highrise Collection, and The Casual Collection. By understanding and selecting the collection that resonates most with your vision, you'll not only streamline your search but also unlock a world of pieces perfectly aligned with your home’s character and your personal taste. This initial step is your key to an efficient and enjoyable on-site experience, leading you directly to furniture and décor that doesn't just fit your space, but elevates it.

Let's delve deeper into each of these unique worlds:

A. The Townhouse Look: Enduring Elegance for Distinguished Interiors

For those who envision their home as a grand statement, a testament to enduring quality and classical beauty, The Townhouse Look is your ultimate destination. This collection features an exquisite array of classic and neo-classic designs, echoing the refined sensibilities of historical European interiors while seamlessly integrating with contemporary comfort. These are not merely pieces of furniture; they are heirlooms in the making, crafted to transcend fleeting trends and become cherished fixtures in your home for generations to come.

Imagine spaces bathed in natural light, adorned with furniture that speaks volumes of artisanal craftsmanship and rich heritage. The Townhouse Look is designed for the most distinguished interiors – think sprawling formal living rooms, opulent dining halls, and luxurious master suites. It’s the ideal choice for large spaces, grand residences, and indeed, the most magnificent mansions, where every detail contributes to an atmosphere of understated grandeur. Here, you'll discover pieces characterized by their robust construction, rich materials such as solid hardwoods and sumptuous velvets, and intricate detailing like hand-carved accents, elegant turned legs, and classic silhouettes that have stood the test of time. This collection embodies a design philosophy centered on legacy, sophistication, and the art of gracious living, ensuring that every selection you make endures both in style and substance.

B. The Highrise Collection: Modern Sensibilities for Metropolitan Living

Step into the sleek, sophisticated world of The Highrise Collection, where cutting-edge design meets unparalleled craftsmanship. This category is precisely tailored for high-end metropolitan residences – the towering penthouses, chic lofts, and expansive apartments that define modern urban living. Whether your personal aesthetic leans towards the stark, clean lines of pure minimalism or embraces the rich textures and bold statements of contemporary maximalism, The Highrise Collection offers pieces that embody the very essence of modern luxury.

Our selections in this collection are characterized by their innovative forms, sophisticated material palettes, and a design aesthetic that is both forward-thinking and remarkably refined. Expect to find furniture crafted from polished chrome, sleek glass, luxurious fine leather, and exotic woods, all brought together with a level of precision and artistry that you would expect from the finest ateliers. These pieces are not merely functional; they are sculptural elements, designed to complement the architectural integrity of modern spaces and to make a profound visual impact. Every item in The Highrise Collection is a testament to meticulous attention to detail and a commitment to superior quality, reflecting the discerning tastes of our urban clientele. They are chosen not just for their aesthetic appeal, but for their ability to elevate any contemporary interior into a realm of refined elegance and cutting-edge design.

C. The Casual Collection: The middle-ground of design styles and price point

Not too traditional, not too modern, and not too expensive. The Casual collection is for those seeking to infuse their spaces with unique personality and undeniable charm without the luxury price tier. Styles range from neutral to trendy while the collection celebrates clever design and high-quality materials; proving that fair prices doesn't mean compromising on style or substance. While designed with casual neutrality in mind, each piece within this collection still often boasts a distinctive design twist – a bold color choice, an unexpected silhouette, or an ingenious multi-functional feature – ensuring that your home feels both stylish and highly personalized.

Here, you’ll discover pieces that maximize utility without sacrificing aesthetic appeal, making them ideal for city and suburban living. The materials used are chosen for their durability and tactile appeal, reflecting France & Son’s unwavering commitment to quality across all our collections. This collection is for the customer who possesses a keen eye for design, appreciates value, and desires to create a stylish, comfortable, and inviting atmosphere that truly feels like home, no matter its size.

By first identifying which of these three distinct collections best aligns with your design aspirations, you embark on a tailored shopping journey. This foundational step will guide your subsequent searches and explorations, ensuring that every click brings you closer to the furniture and decor that not only fits your space but perfectly articulates your unique style.

III. Getting Started: Setting Up Your France & Son Account

While you are always welcome to browse our exquisite collections as a guest, creating a personal account at France & Son transforms your experience from casual exploration to personalized, efficient shopping. An account is your gateway to a suite of benefits designed to streamline your journey, save you time, and ensure you never miss out on opportunities to enhance your home. It’s an investment in convenience that pays dividends with every interaction.

Why create an account? The benefits are manifold:

• Seamless Checkout: Imagine completing your purchase with just a few clicks. With a France & Son account, you can securely save your preferred shipping and billing information, eliminating the need to re-enter details for every order. This accelerates the checkout process, making it faster, smoother, and significantly reducing the chances of cart abandonment. Your time is valuable, and our seamless checkout respects that.

• Comprehensive Order History: Gone are the days of sifting through old emails to find purchase details. Your France & Son account provides a centralized, easily accessible record of all your past orders. You can track current shipments in real-time, review past purchases, download invoices, and effortlessly manage any returns or exchanges. This complete overview gives you peace of mind and simplifies post-purchase management.

• Curated Wishlists & Favorites: As you peruse our extensive selection, you'll inevitably encounter numerous pieces that capture your imagination. Our Wishlist feature is your personal design notebook. Simply click the "heart" icon () located on product images or pages to add items to your wishlist. You can create multiple wishlists for different rooms or ongoing projects, share them with family or designers, and easily compare your top contenders. This allows you to thoughtfully curate your dream selections over time, ensuring every final decision is perfect.

• Exclusive Member Perks & Personalized Recommendations: An account is the first step towards unlocking a world of exclusive benefits. As an account holder, you'll be among the first to receive notifications about members-only sales, early access to new collection launches, and personalized recommendations based on your Browse and purchase history. This ensures that the most relevant and exciting opportunities from France & Son are always at your fingertips, tailored specifically to your design preferences.

How to Register: A Simple, Secure Process

Setting up your France & Son account is quick and straightforward. Look for the "Sign Up" or "Create Account" button, typically located in the top right corner of our website. You’ll be prompted to provide a few basic details, usually just your email address and a secure password. We prioritize the security and privacy of your information, ensuring that your data is protected with robust encryption. Once you've completed the brief registration, a confirmation email will be sent to verify your account. After that, simply log in, and you’re ready to enjoy a continuous, personalized shopping experience on France & Son. Staying logged in allows our website to remember your preferences, making your design journey even more intuitive and enjoyable with every visit.

IV. Navigating the France & Son Website: Finding Your Perfect Piece

With your style direction set and your account ready, it’s time to dive into the heart of France & Son: finding the exquisite pieces that will transform your space. Our website is meticulously designed for intuitive navigation, ensuring that even with a vast inventory, you can effortlessly locate the exact furniture and décor that will complete your home’s aesthetic. We’ve built it to be your personal design assistant, guiding you to your perfect selections.

Strategic Navigation: Beginning Your Search

• Starting with the Room: A highly effective way to begin your exploration is by focusing on the specific room you are furnishing. Our main menu prominently features categories like "Living Room," "Dining Room," "Bedroom," "Office," "Outdoor," "Lighting," and "Decor." By selecting your target room first, you immediately narrow down your search to relevant items, making the process more efficient and focused. For instance, if you're outfitting your living room, selecting "Living Room" will present you with an array of sofas, armchairs, coffee tables, and media consoles, all within that context.

• Main Menu & Subcategories: Beyond specific rooms, you can explore broader product categories. Hover over or click on main menu items to reveal comprehensive subcategories. For example, under "Seating," you might find "Sofas," "Sectionals," "Chairs," "Benches," and "Ottomans." This hierarchical structure allows you to drill down from a general idea to the precise type of item you're seeking, offering granular control over your Browse experience.

Mastering the Search Bar: Your Quickest Route

For those who know exactly what they're looking for, our prominently located search bar is your most powerful tool. It's designed for speed and precision, allowing you to bypass extensive Browse.

• Advanced Search Tips: To get the best results, use specific keywords. Instead of a general term like "table," try "marble coffee table," "round dining table," or "reclaimed wood desk." If you’re interested in a particular material, finish, or even a specific designer if you know one we carry, include that in your query. For example, "velvet armchair" will yield more precise results than just "chair."

• Utilizing Auto-Suggestions: As you type, our search bar will often display auto-suggestions based on popular searches and existing product names. These suggestions can help you refine your query or discover related items you hadn't considered. Don't hesitate to click on these suggestions for faster navigation.

• Troubleshooting Search: If your initial search doesn’t yield the desired results, don’t fret. Try broadening your terms (e.g., "lamp" instead of "brass floor lamp") or checking your spelling. Sometimes, a slight variation can make all the difference. Remember, if you're still stuck, our expert team is just a call or chat away!

Leveraging Filters and Sorting Options: Refining Your Results

Once you’ve navigated to a category or performed a search, our sophisticated filtering and sorting options become indispensable. These tools allow you to sculpt your results, presenting only the items that perfectly match your specific criteria.

• Detailed Explanation of Filters:

• Price Range: Easily set minimum and maximum price points to ensure you’re viewing items within your budget. This helps manage expectations and focuses your attention on attainable options.

• Material: Filter by the primary material(s) that you desire – whether it’s wood, metals, stone, or leather. This is particularly useful for achieving a cohesive look or matching existing décor.

• Color: Select from basic color families to find items that complement your existing palette or to introduce a new statement shade.

• Size/Dimensions: This is a crucial filter, especially when you have a very specific dimensional need. Inputting specific height, width, and depth measurements ensures that the pieces you view will physically fit into your intended space, avoiding costly mistakes and simplifying your decision-making.

• Availability: Choose to see only "In Stock" items for immediate delivery, or explore "Pre-Order" options if you're planning for future projects and don't mind a wait for exclusive pieces.

• Features: If you need something a little more specific, then filter for characteristics such as arm/armless, swivel, or storage to find the perfect piece.

• How to Apply/Clear Filters: Applying filters is typically as simple as checking a box or entering a value. You can apply multiple filters simultaneously to narrow your results precisely. To clear a filter and broaden your search again, simply uncheck the box or click a "Clear All" option.

• Sorting Options: Our sorting options allow you to arrange your filtered results in a way that’s most useful to you:

• "New Arrivals": See the latest additions to our collections.

• "Price: Low to High" / "Price: High to Low": Organize by cost, useful for budgeting or identifying premium pieces.

• "Popularity" / "Best Selling": See what other France & Son customers are loving and buying.

Deciphering Product Pages: Your Information Hub

Once you click on an item, its dedicated product page becomes your comprehensive information hub. We've designed these pages to provide every detail you need to make an informed decision:

• High-Resolution Imagery: Explore multiple high-resolution images, often including zoom features, alternative angles, and lifestyle shots to visualize the piece in a real-world setting.

• Detailed Descriptions: Read thorough descriptions detailing the materials, construction methods, origin, and design inspiration behind each piece.

• Dimensions & Specifications: Crucial for fitting, these sections provide exact measurements (height, width, depth), weight, and any other relevant specifications like bulb type for lighting or assembly requirements.

• Pricing: Clearly displayed pricing and availability. Be on the lookout for savings “flair” that might note an item will have further discounts in your cart.

• "Add to Cart" and "Add to Wishlist" CTAs: Easy-to-find buttons to either purchase immediately or save for later.

Remember, if you ever find yourself struggling to locate a specific item, or need help finding the perfect matching nightstands for your bed, or coordinating dining chairs for your new table, our expert support team is always just a click or call away, ready to provide personalized guidance.

V. Expert Assistance: Your Personal Design Concierge

While our website is designed for intuitive self-service, we understand that sometimes, you need a human touch, an expert eye, or a personalized consultation to make those crucial design decisions. At France & Son, we pride ourselves on offering more than just exceptional furniture; we provide an unparalleled level of customer support, making us your personal design concierge. We are here to ensure that every step of your journey, from inspiration to installation, is as smooth and satisfying as possible.

When to Reach Out: Our Team is Here For You

There are many instances where the personalized guidance of our team can be invaluable:

• Finding Specific Items or Complementary Pieces: Perhaps you've fallen in love with a sofa from our Townhouse Look and need help finding the perfect accent chairs to complete the set. Or you're furnishing a Highrise apartment and want guidance on lighting fixtures that complement a minimalist aesthetic. Our team possesses an intimate knowledge of our entire inventory across all collections and can swiftly direct you to items that perfectly match your vision or suggest harmonious pairings you might not have considered.

• Questions About Materials, Finishes, or Customization: Unsure about the durability of a particular fabric, the exact shade of a wood finish, or if a piece can be customized to your specifications? Our experts can provide detailed insights into materials, construction, and available options, helping you make informed decisions tailored to your needs and lifestyle.

• Delivery Inquiries or Concerns: From understanding shipping times to coordinating complex white glove deliveries for large pieces, our support team can address all your logistical questions, ensuring a seamless journey from our warehouse to your home.

• Large Project Assistance: For interior designers, architects, or individuals furnishing entire homes or commercial spaces, our team can provide dedicated support, assisting with bulk orders, specific project requirements, and coordinating complex deliveries.

Multiple Contact Channels: Reach Us Your Way

We offer a variety of convenient ways to connect with our knowledgeable team, ensuring you can reach us in the manner that suits you best:

• Phone: For immediate assistance or detailed discussions, our dedicated phone lines are open Monday through Friday during business hours. Our representatives are ready to answer your questions and provide personalized recommendations.

• Text: For quick queries or to send images of your space for advice, our text support offers a convenient and fast communication channel.

• Live Chat: Look for the chat icon on our website for real-time assistance. Our online agents can help you navigate the site, answer product questions, and provide instant support during your Browse session.

• Email: For more detailed inquiries, order modifications, or to send supporting documents, our email support ensures a comprehensive and documented response.

• In-Person Consultations: For the ultimate personalized experience, we invite you to visit our store in NYC for a free, no-obligation in-person consultation anytime. Our design experts will walk you through our collections, discuss your specific needs, and help you visualize how our pieces can transform your space. This hands-on experience is invaluable for those seeking a deeper connection with our products and expert advice.

Our team's expertise spans every facet of our collections – from the classic grandeur of the Townhouse Look to the contemporary sophistication of the Highrise Collection and the clever charm of the Casual Collection. We are committed to being your trusted partner in creating a home that reflects your unique style and offers unparalleled comfort.

VI. Maximizing Your Value: Membership, Loyalty, and Savings

At France & Son, we believe that investing in exquisite furniture should also be a rewarding experience. Beyond the inherent value of our beautifully crafted pieces, we offer exclusive programs designed to maximize your savings and enhance your overall purchasing power. We want to ensure that every interaction with France & Son not only elevates your home but also provides tangible benefits that make your design journey even more gratifying.

The France & Son Membership Program: Value Redefined

Our Membership Program is truly exceptional, designed to offer unparalleled benefits that effectively make your annual membership virtually free. This is not just a loyalty program; it’s a commitment to providing you with the best possible value and an enhanced shopping experience.

• "Virtually Free" Explained: Here's the brilliant part – when you join our membership program, you will receive a gift card for the exact same amount as your annual membership fee. This means the cost of your membership is immediately offset by a credit you can use towards your next purchase. It’s our way of saying thank you for becoming a part of the France & Son family and investing in quality design.

• Exclusive Benefits That Deliver Real Value:

• Free White Glove Delivery on Any Sofa Purchase: This is a monumental benefit, valued at $199.00! For any sofa you purchase as a member, we provide complimentary white glove delivery. This isn't just curbside drop-off; our white glove service includes careful transportation, unboxing, professional assembly in your chosen room, and the removal of all packaging debris. It's the ultimate hassle-free delivery experience, allowing you to simply relax and enjoy your new, perfectly placed furniture.

• Best Prices Guaranteed: As a member, you gain access to our most competitive pricing, eliminating the need to compare prices online. We assure you that you’re getting the best possible value directly from France & Son, giving you confidence in your purchase and freeing you from endless price-checking.

• Early Access & Special Previews: Be the first to discover our newest arrivals, exclusive limited-edition pieces, and participate in members-only sales events. Your membership grants you priority access, ensuring you have the opportunity to secure highly sought-after items before they become available to the general public.

• Dedicated Customer Support: Members often receive an elevated level of personalized customer service, ensuring that your inquiries are handled with priority and expert attention.

The France & Son Loyalty Program: Earn as You Beautify

In addition to our robust membership, we encourage all our customers to sign up for our loyalty program. This program is designed to reward you for every purchase you make with us, turning your investments in home décor into future savings.

• How it Works: With every purchase you make, you'll earn points that accumulate in your loyalty account. These points reflect a percentage of your total spend, building up over time.

• Redeeming Points: Your accumulated points can then be redeemed for discounts on future purchases. This means that the more you beautify your home with France & Son, the more you save on your next exquisite piece.

• Combining Benefits: The beauty of our programs is that they can often be used in conjunction. Your loyalty points can contribute to further savings, complementing the exceptional value you already receive as a France & Son member.

Applying Coupons and Promotions:

Don't forget to look out for special coupon codes or promotional offers! During the checkout process, there will be a designated field where you can enter any applicable discount codes. Be sure to apply them at this step to see your final discounted prices reflected before you complete your purchase.

By taking advantage of our membership and loyalty programs, you're not just buying furniture; you're investing in a smarter, more rewarding way to shop for your home.

VII. From Cart to Your Door: The Seamless Checkout Process

Once you've navigated our collections, utilized our filters, and curated your ideal pieces – perhaps even saving them to your wishlist – the final step is bringing them home. Our checkout process at France & Son is designed to be as seamless and transparent as the rest of your experience, ensuring a smooth transition from selection to delivery.

Reviewing Your Shopping Cart: Your Final Checklist

Before proceeding to checkout, take a moment to review your shopping cart. This is your opportunity to:

• Confirm Items: Double-check that all the desired items are present.

• Adjust Quantities: Easily modify the quantity of any item, or remove items you've decided against.

• Verify Product Details: Briefly review the product names, colors, and sizes to ensure accuracy.

Proceeding to Checkout: A Secure and Flexible Process

Once your cart is perfect, click "Proceed to Checkout." Here, you’ll be guided through a secure, step-by-step process:

• Guest vs. Account Checkout: You have the option to check out as a guest, but we highly recommend logging into your France & Son account if you haven't already. As mentioned earlier, this pre-fills your shipping and payment information, dramatically speeding up the process and grants you access to your order history and membership benefits.

• Shipping Information: Accurately enter your shipping address. If you have multiple addresses saved in your account, you can simply select the desired destination.

• Payment Options: We offer a variety of secure payment methods to suit your preference, including major credit cards, and other digital payment solutions. All transactions are encrypted to ensure your financial information is protected.

• Applying Coupons: This is the crucial step where you can enter any applicable coupon codes or promotional discounts you might have. Look for a field labeled "Coupon Code" or "Discount Code" and apply it to see your final, discounted total before completing the purchase.

Choosing Your Shipping Method: White Glove for Peace of Mind

Selecting the right shipping method is vital, especially for furniture and large décor items. We offer options tailored to your needs, but for the ultimate convenience, we strongly recommend our White Glove Delivery service.

• Unlimited Flat Rate: All France and Son deliveries are “Unlimited Flat Rate”, which means the shipping fee stays the same no matter the order size. The more you order the better the value. Unlike many competing companies that scale the charges with the order size.

• Concierge White Glove Delivery: This is the premium choice for a reason. Especially recommended for larger, heavier, or more fragile items, our White Glove service ensures that your furniture is delivered with the utmost care. Our professional team will:

• Unpack and inspect your items for any transit damage.

• Assemble any pieces requiring setup (like beds or dining tables).

• Place the furniture precisely in your desired room location.

• Remove all packaging debris from your home, leaving you with nothing but your beautiful new furniture.

• Remember, for our valued members, White Glove Delivery is absolutely free on all sofa purchases – a significant savings of $199.00 and a testament to our commitment to your satisfaction. It’s the best choice if you prefer to relax and leave all the details to our expert team.

• Doorstep Delivery: For oversized or fragile items. Our delivery network will drop your products on the porch, garage, or a covered threshold. Signature is required.

• Small Parcel Delivery: Available for smaller items, this option provides reliable delivery to your doorstep by a common carrier such as Fedex, UPS, or USPS.

• Warehouse Pickup / Arrange Your Own Carrier: (If applicable) For local customers or those who prefer to coordinate their own logistics, certain items may be available for direct pickup from our warehouse or for arrangement with your own preferred carrier.

Click Buy & Relax:

After confirming all your details and selecting your preferred shipping method, simply click the "Buy" or "Place Order" button. You’ll receive an immediate on-screen confirmation, followed by an email confirmation with your order number and estimated delivery timeline. Our dedicated team will then take over, keeping you updated every step of the way until your new furniture arrives safely at your door. All that's left for you to do is relax and anticipate the arrival of your exquisite France & Son pieces.

VIII. Beyond the Purchase: Enjoying Your France & Son Experience

Your journey with France & Son doesn't end when you click "buy." We are committed to supporting you even after your purchase, ensuring you fully enjoy your new furniture and decor for years to come.

• Tracking Your Order: Once your order has shipped, you'll receive a tracking number via email. You can also easily check the status of your current orders at any time by logging into your France & Son account. This transparency allows you to anticipate your delivery and plan accordingly.

• Post-Delivery Support: While we strive for perfection, should any issues arise upon delivery or after your furniture is in place, our customer service team is ready to assist. Contact us promptly via phone, text, chat, or email, and we will work diligently to resolve any concerns you may have, adhering to our commitment to your complete satisfaction.

• Care Instructions: To help you maintain the beauty and longevity of your France & Son pieces, many product pages or our FAQ section may offer specific care and maintenance instructions for different materials and finishes. Following these guidelines will ensure your furniture endures and continues to enhance your home.

• Sharing Your Space: We love seeing how our customers incorporate France & Son pieces into their homes! We encourage you to share photos of your newly furnished spaces on social media and tag us. Join our community and inspire others with your design vision.

IX. Conclusion: Your Home, Elevated with France & Son

We sincerely hope this comprehensive guide has empowered you to confidently navigate the France & Son website and discover the perfect pieces that will elevate your living spaces. From identifying your signature style within our curated Townhouse, Highrise, and Casual Collections, to leveraging the benefits of your personal account, to enjoying seamless delivery, every aspect of your experience is designed with you in mind.

Our unwavering commitment to quality, distinctive design, and exceptional customer satisfaction underpins everything we do. Start exploring today and embark on your journey to transform your space with France & Son – where every purchase is an investment in beauty, comfort, and enduring style. Remember: the more you buy, the more you save, making luxury design more accessible than ever.

 

With all our love,

France and Son