Assure Shipment Protection Terms & Conditions

Assure Shipping Protection is available to provide customers with increased assurance that orders will be delivered safely. Assure is a form of shipping insurance that covers shipping damage as well as theft. If your package(s) are lost, stolen, or damaged in transit, assure grants you the following enhanced protections and solutions:

• Expedited Service: The claim process is prioritized for Assure customers. Without Assure Protection claims can take up to 15 business days. With Assure it's heavily reduced.
• More Options: France and Son's standard damage policy requires a replacement product; however, with Assure you can get a refund if your claim is accepted.
• Theft Protection: If a package is stolen, then our standard policy doesn't cover a replacement or refund. With Assure you are insured against this huge inconvenience. Theft Protection is not covered under our standard policies. If we have proof of delivery, then no claims can be made. With Assure you gain additional protection for theft from porch pirates.*
• Assure Claims must be filed within 3 days of receipt with images of the damaged item(s) and packaging for damages, and a written explanation for theft.
• File A Claim here

*Moral Hazard Disclaimer:

Customers must take reasonable precautions to reduce the risk of theft. This can include but is not limited to having a safe space for packages to be delivered, bringing shipments inside to a safe space after a delivery, and not leaving packages unattended in public for an extended period of time. Failure to follow reasonable precautions may void your claim.

If a customer waives the signature requirement for a delivery, then the policy may be void.

If a customer provides written or verbal communication to release a shipment without a signature, then the policy may be void.