Do our reviews ratings scare you?
We also understand that in the past our reviews have been less than stellar, and even recently we get a bad review from time to time; however, those reviews are not the entire picture.
- We've made a lot of changes lately, so the older reviews are not relevant.
- Our policies have become more customer friendly.
- Our shipping lead-times have been significantly improved
- We stopped working with carriers that got complaints and started working exclusively with luxury carriers that know how to handle our high-end products
- Some of our biggest and most trusted competitors have worse reviews than us. Reviews clearly don't tell a full story; and are usually just a product of how well a company manages their reviews and not their actual service level.
- We've had hundreds of thousands of happy customers over the years that have not left reviews, because we never took soliciting positive reviews seriously (unlike many others with a more manicured review presence).
Below are reviews from some big names that are known for good service. Their reviews say otherwise, but that doesn't mean they're not good. We hope you can understand that a few negative reviews and ratings doesn't mean a company isn't trustworthy. In the furniture industry bad experiences happen. Delays, damages, scheduling issues, inventory issues...these happen with every company in the industry. There will be upset customers no matter where you go, but we guarantee that our team is out hustling and working our butts off to make every customer happy. We're a small company, and that's important to us. We take pride in it. We hope that you can give us a chance.
