Return Information & Instructions

We want you to be fully satisfied with your experience. If your purchase doesn't meet your expectations, then we'll work with you to either return your products for a refund, gift card, or find a suitable replacement. We accept returns within an industry leading 60 day window from the date of receipt as long as the following conditions are met:

• Returns must be in new & unused condition with original exterior & interior packaging, and hardware.
• The return must have an approved authorization from our customer service department.
• Returns initiated within 15 Days of receipt can be returned for a refund less a 30% fee. This fee can be reduced to 15% if you prefer a refund via store credit.
• Returns initiated between 15-60 days of receipt can only be returned for a store credit. The return fee of 30% will still be deducted from the credit value.
• Deductions: The reason for the return fee is that returns are typically unable to be re-sold, are often donated. Shipping costs and upgrades will not be refunded or credited.

To start your return, please fill out our form: Here. Returns cannot be processed over the phone. We will get you your refund as quickly as possible. We appreciate your patience, because it takes time to receive and inspect returns to confirm all conditions and policies are met.

Exclusions:

• If you have no original boxes/packaging, then an additional fee will be deducted from your refund.
• Shipping costs and services rendered are non refundable after the shipping process has started.
• Custom, made to order, special-orders, bulk commercial orders, and purchases using customer-own-material (COM) upholstery are not returnable.
• Floor samples, Open Box products, and items that marked "final sale" on the product page are not returnable.
• Some categories such as, but not limited to: mirrors and bedding are not returnable.
• Lighting fixtures or rugs that have been installed are not returnable.
• France & Son will only arrange return shipments from the location of the original delivery.
• International orders (Non-US) cannot be returned.
• Orders that are held in storage for a delayed delivery will have the 60 day return window start at the time of the hold instead of the delivery date.
• Premium White Glove deliveries may remove the packaging, so if you're considering a return, then please hold onto it, because returns are not accepted without it. If you cannot salvage the packaging, then additional fees may apply or in some cases the return may not be eligible at all.
• Color Disclaimer: Every computer monitor displays color differently, so we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Additionally, the colors, tones, and textures may vary slightly from piece to piece based on dye lots and natural material variation. Minor imperfections and variance is considered normal for most products, so France and Son assumes no liability for such variance absent a manufacturer-verified defect.