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Please review our store policies and procedures carefully before purchasing

Returns, Damages, & Cancellations

Satisfied and happy. That's how we want you to be. But we also recognize that sometimes things happen. If the product you purchased doesn't work for you or it arrives damaged, contact us as soon as possible so we can work towards making things right. Read through the categories below to learn more and find out how to get the cancellation or return process started. We want you to remain satisfied and happy throughout the entire process of working with us.


Return Information and Instructions

We want you to be fully satisfied with your experience. If your purchase doesn't meet your expectations, then we'll work with you to either return your products for a refund, gift card, or find a suitable replacement. We accept returns within an industry leading 60 day window from the date of receipt as long as the following conditions are met:

  • Returns must be in new & unused condition with original exterior & interior packaging, and hardware.
  • The return must have an approved authorization from our customer service department.
  • Refunds will have a 30% fee deducted. This fee can be reduced to 15% if you prefer a refund via store credit. Shipping costs and upgrades will not be refunded or credited.

To start your return, please fill out our form: Here. Returns cannot be processed over the phone. Once we receive your return, we will get you your refund as quickly as possible. We appreciate your patience, because it takes time to receive and inspect returns to confirm all conditions and policies are met.


  • Shipping costs and services rendered are non refundable after the shipping process has started.
  • Custom, made to order, special-orders, bulk commercial orders, and purchases using customer-own-material (COM) upholstery are not returnable.
  • Floor samples, Open Box products, and items that marked "final sale" on the product page are not returnable.
  • Some categories such as, but not limited to: mirrors and bedding are not returnable.
  • Lighting fixtures or rugs that have been installed are not returnable.
  • France & Son will only arrange return shipments from the location of the original delivery.
  • International orders must arrange their own return shipments.
  • Orders that are held in storage for a delayed delivery will have the 60 day return window start at the time of the hold instead of the delivery date.
  • Premium White Glove deliveries may remove the packaging, so if you're considering a return, then please hold onto it, because returns are not accepted without it. If you cannot salvage the packaging, then additional fees may apply or in some cases the return may not be eligible at all.
  • Color Disclaimer: Every computer monitor displays color differently, so we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Additionally, the colors, tones, and textures may vary slightly from piece to piece based on dye lots and natural material variation. Minor imperfections and variance is considered normal for most products, so France and Son assumes no liability for such variance absent a manufacturer-verified defect.

Damaged, Defective, or Missing

We always do our best to ensure safe arrival, but items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, defective, or if anything is missing, then please report it to us within 2 business days of receipt (3 days for small parcel).

Claim Requirements:

  • Contact us within 2 business days of delivery
  • Provide us with images of both the product as well as the box and packaging
  • Note the issue(s) on the delivery paperwork. If you sign for a signature-required delivery without reporting the damage or defect, then you may be responsible for all such damages, and your damage claim may be denied.

*Claims will not be accepted if the above conditions aren't met.*

If your claim is accepted, then we will do our best to work with you and make things right. Our policy is to replace, repair, or issue store credit for the damaged or incorrect items. If you would like a refund, then you must process your request as a return (see policy above: return shipping and fees will apply).

Please file a claim here to start the process: Enter Claim

We do not accept any returns or exchanges on custom or special-order furniture, floor samples or purchases using customer-own-material (COM) upholstery.

Color Disclaimer: Every computer monitor displays color differently, so we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Additionally, the colors, tones, and textures may vary slightly from piece to piece based on dye lots and natural material variation. Minor imperfections and variance is considered normal for most products, so France and Son assumes no liability for such variance absent a manufacturer-verified defect.

Commercial Use: Products are not rated for commercial use unless specifically stated, and such use may void warranties and claims.

Free Gifts are excluded from damage policies and claims.

Limited Warranty. The France and Son warrants to the Customer that the Products will be free from defects in materials and workmanship at the time of shipment of the Products to Customer (the "Limited Warranty"). The Company's SOLE OBLIGATION and Customer’s SOLE REMEDY in the event of a defect covered by this warranty will be, at Company's option, to (a) replace the defective Product, (b) partially refund the customer based on a good faith assessment of the defect, (c) perform a repair, or (d) to refund to Customer the purchase price paid by Distributor for such defective Product.

Order Cancellation

Change your mind about an order? Click Here to submit a cancellation request.

You can cancel your order for a full refund if the shipping process hasn't started. Your order is considered in the shipping process if it has been picked up by a carrier, boarded at a distribution center, or left the origin facility. You can no longer cancel after the shipping process has started, so please refer to our return policy above for details if the shipping process has already started.

A cancellation request is not a confirmation of a canceled order. Our team needs to track your order down and try to stop the shipping process before any order is considered canceled. We will do our best to stop the shipment, then we'll confirm to you if we have successfully stopped and canceled an order. It can take up to 2 business days for us to perform this process.

Please note all Custom, Made to Order, Final Sale, and Shipping Service Upgrades, and Held Orders/Shipments are not eligible for cancellation.

Typographical Errors
In the event that a product is mistakenly listed or sold at an incorrect price, or a discount code is applied incorrectly, then we reserve the right to refuse or cancel the order.

Assure Shipping Protection

  • Assure Shipping Protection is available at checkout to provide customers with increased assurance that orders will be delivered safely. Assure is a form of shipping insurance that covers shipping damage as well as theft. If your package(s) are lost, stolen, or damaged in transit, assure grants you the following enhanced protections and solutions:

    • Expedited Service: The claim process is prioritized for Assure customers. Without Assure Protection claims can take up to 15 business days. With Assure it's heavily reduced.
    • More Options: France and Son's standard damage policy requires a replacement product; however, with Assure you can get a refund if your claim is accepted.
    • Theft Protection: If a package is stolen, then our standard policy doesn't cover a replacement or refund. With Assure you are insured against this huge inconvenience. Theft Protection is not covered under our standard policies. If we have proof of delivery, then no claims can be made. With Assure you gain additional protection for theft from porch pirates.*
    • Assure Claims must be filed within 3 days of receipt with images of the damaged item(s) and packaging for damages, and a written explanation for theft.
    • File A Claim here



    *Moral Hazard Disclaimer:

    Customers must take reasonable precautions to reduce the risk of theft. This can include but is not limited to having a safe space for packages to be delivered, bringing shipments inside to a safe space after a delivery, and not leaving packages unattended in public for an extended period of time. Failure to follow reasonable precautions may void your claim.

    If a customer waives the signature requirement for a delivery, then the policy may be void.

    If a customer provides written or verbal communication to release a shipment without a signature, then the policy may be void.

Gift Cards, Coupon Codes, and Discounts

Gift cards are not redeemable for cash. Gift card codes can be used by anyone, so please be careful and keep the code secure. France and Son is not responsible and will not reimburse for any lost, stolen, or unauthorized gift card use.

France and Son Coupons and Promos: Detailed Guide

When exploring the vast array of stylish and contemporary furniture, lighting, and home décor at France and Son, our exclusive promotional offers and coupon codes can make your shopping experience even more rewarding. However, to ensure the best possible experience, it's crucial to understand the important restrictions that accompany these enticing deals.

  • Key Restrictions for All Coupon Codes:

    1. Exclusions: It's important to note that not all items are eligible for discounts through our coupons. Specific exclusions apply, which means some products may not benefit from these promotional offers. This ensures fairness and allows us to bring you the best possible prices on a wide range of items.

    2. Non-Combining: Our coupons are designed to offer significant savings, but they cannot be used in conjunction with other offers or discounts. Each promotional code is standalone, ensuring clarity and simplicity in our promotions.

    3. Limited Applicability: The discounts we offer are not applicable to items already on sale or marked down. Additionally, certain vendors and collections, along with other specific items, are excluded from these promotions. This policy helps us maintain a balance between offering valuable deals and respecting our agreements with designers and manufacturers.

    4. Assistance: We understand that navigating discounts and promotions can sometimes be challenging. If you encounter any issues using a coupon code, or if you have questions about the applicability of a discount, we're here to help. Please don't hesitate to reach out to us via chat, call, or email for assistance. Our customer service team is dedicated to ensuring you can take full advantage of our promotions.


    We're committed to making your shopping experience as enjoyable and rewarding as possible. If you have any questions or need assistance our customer service team is just a chat away.

    Understanding Draft Quotes and Discounts:

    In addition to our current promotions, we often provide draft quotes to our customers, especially when they are considering larger purchases or bespoke items. These draft quotes are carefully calculated to offer you the best possible price, taking into account the specific items, quantities, and any applicable promotions at the time. Here's what you should know about draft quotes with discounts:

    • Best Price Guarantee: When you receive a draft quote from us that includes a discount, you can be assured that we have already applied the best pricing available for your selected items. This quote reflects our commitment to offering you the best possible value, ensuring that you receive high-quality products at competitive prices.

    • Tailored to Your Selection: Each draft quote is prepared to match your specific needs and preferences. The inclusion of a discount in your draft quote signifies that we've analyzed the products you're interested in and applied any eligible discounts to give you the most favorable pricing.

    • Simplicity and Transparency: Our draft quotes aim to make the purchasing process as straightforward and transparent as possible. By presenting you with the best price upfront, we eliminate the need for furthor coupon code applications. This approach ensures that you can make informed decisions about your purchase without any surprises.

    • Inquire for Details: If your draft quote includes a discount and you're curious about how it was applied or want to understand the specifics, please don't hesitate to reach out to us. Our customer service team is ready to provide detailed explanations and answer any questions you may have. We're here to ensure that you're completely satisfied with both the price and the quality of your selections.

    Remember, our goal is to make your experience with France and Son enjoyable and rewarding, from browsing our collections to finalizing your purchase. If you ever have any questions about your draft quote, our promotions, or anything else, we encourage you to contact us. Our dedicated team is always here to support you, ensuring that your home transformation is as seamless and satisfying as possible.


Shipping Policy and Information

Lead Times

Please double check with our staff via chat, email, of phone to confirm product availability and lead times.

We do our best to ship products as quickly as possible, but sometimes the info presented on our website becomes outdated before we can update it.

We will send email updates with estimated lead times and delays, so please be on the lookout for messages from our team.

Delivery Methods

Small items will ship via small parcel UPS or FedEx, and large shipments will ship with the freight carrier of our choosing. We'll send shipment and tracking information as soon as any order ships.

Large, heavy, and delicate products are typically delivered curbside or to the doorstep. This means that the carriers will not bring the items inside your space, so we recommend having help to assist you. White glove service is available in most regions for an additional fee, and we highly recommend it if you're purchasing large or heavy products. White Glove upgrades are not refundable within 24 hours of delivery.

High value and large deliveries will typically require a signature. Please inspect your deliveries before signing. If there are any issues, then please note it on the receipt, take photos, and file your claim as quickly as possible. Please refer to our damage/defect policy for more information and instructions.

France and Son is not liable or responsible for any theft or loss that occurs after a delivery.

Shipping Regions

Small Parcel: We ship small parcel items nationwide excluding AK, HI, and some remote locations. Those locations in addition to international shipments will be quoted on a case by case basis.

Freight/ Oversized: The following states are within our shipping range for oversized items and orders, and they always ship with a reduced rate: CT, DE, DC, FL, GA, IL, MD, MA, MI, NJ, NY, NC, OH, PA, SC, VA. There may be some remote locations such as islands or mountain areas that are excluded and considered "out of range". Additionally, some items might have high damage rates to some regions, and might require larger minimums to ship safely.

Out of range deliveries may require quantity minimums or be undeliverable. We will waive any cancellation fees if an order is out of range and we cannot deliver it. Customers will have the option to pay extra to deliver out of range on a case by case basis.

Remote locations include, but are ot limited to: Fire island, Nantucket Island, Marthas Vinyard...

Shipments outside of the contiguous US will incur additional charges that are quoted on a case by case basis.

International shipments will be quoted on a case by case basis.

Product Care

General care

Our products are designed and built for indoor, domestic use (unless otherwise noted as "outdoor").

Dining tables are designed to be a gathering place for meals, and therefore intended to hold lightweight objects. Our dining tables, coffee tables, side tables, and end tables are not to be used as work tables. Placing extreme loads on them will cause damage and overturning. Do not allow children to climb on the tables.

Cabinets, end tables, sideboards, low boards, and case goods are intended to be placed safely against the wall. Bookcases designed as central units must have special consideration taken for their placement in the living space to assure the safety of children.

Floor standing mirrors are to be placed beside the wall and used with anti-skid rubber felt on the base to prevent the mirror from sliding.

Please carefully read through the Installation Manual before assembling the furniture and do not hesitate to call for professional help when needed.

Exercise extreme care during assembly and use the proper tools - for both the safety of yourself and the furniture.

Surfaces and Finishes

Keep all stained veneered surfaces out of contact with liquids. If a liquid is poured on the surface immediately use a dry, soft cloth to soak it up and then use another clean, dry cloth to wipe off any remaining residue.

Avoid using rough or dirty cloth for cleaning as it may scratch the surface and the dirt may be left trapped in the veneer. Pieces with open pore effect finishing are especially at risk for this.

For daily cleaning of stain veneered surfaces, use a clean, dampened soft cloth. Avoid using aggressive detergent, acetone, solvents and abrasive cleaning agents on the surfaces. For greasy surfaces, we suggest wiping standard glass cleaning detergent over the surface, with the grain of the veneer. DO NOT spray the surface with the detergent; dampen a cloth with the detergent first.

Do not place the furniture near a fireplace or in areas above 113°F (45°C) as this may cause damage and deformation of the product.

Matte and Glossy

For all cleaning make sure to use a clean, soft cloth to wipe with gentle pressure. A rough cloth may create minute scratches on the surface of your furniture inviting future damage.

Please note: Our products are constructed with wood base materials like MDF (Medium Density Fiberboard) and wood, and therefore can be very absorbent. Do not have excessive water on the floor while cleaning the space where the piece is housed in order to prevent prolonged or excessive absorption that can cause deformation of the wood and MDF.

Glass, Metal, and Marble

For general care, use a soft, dry cloth to clean off dust. For fingerprints or slightly stubborn stains we recommend using a standard glass cleaner detergent solution that does not contain solvents and/or spirits. Avoid using cloths with rough fibers as they could scratch or ruin the surfaces.

Please note that prolonged exposure of painted surfaces to the sun will cause discoloration and fading.

For marble surfaces, it is important to immediately clean off any dirt or stains that it comes in contact with to assure that the stains do not penetrate into the marble. Cleaning should be done with a soft fiber cloth to take away the dirt or stain, followed by using a clean soft dampened cloth to clean away any remaining residue. For best results, seal your marble.


Please follow these helpful hints, tips and suggestions to keep your cane seating strong and supple for long-term enjoyment.


Avoid Heat and Dryness

Keep your cane furniture away from direct heat sources (radiators, heat vents) and low humidity areas. Heat and low humidity can cause cane to get dry and brittle, which can cause breaking, snapping, and splintering. Additionally, direct sunlight should be avoided if possible. We recommend using a humidifier in the winter or arid climates that might cause hot and dry atmospheres.

Moisture Maintenance

Consider the cane similar to your skin. Keep the cane moisturized to increase the longevity and decrease the chance of damage. You can spritz your cane with an oil or glycerin-based soap mixture that’s been diluted in water. We recommend gently misting the backs and undersides of cane seating once a month with a spray bottle filled with a mixture of an oil soap and warm water.

Additionally, you can use a high-oil content furniture polish when dusting to help keep the cane supple. Lemon oil, orange oil, or mineral oil (use sparingly) applied to both the top and bottom of the cane seat a few times a year should do the trick.

Distribute body weight evenly on the cane seat

Cane seating is only intended to handle evenly distributed weight, and not concentrated weight such as a foot or a knee. Never kneel on cane or use it as a step stool. This will almost certainly break or stretch the cane.

We recommend using a seat pad or cushion to prolong the health of your cane seating (especially on large chairs or cane surfaces). A pad or cushion will distribute weight evenly and take the pressure off the individual strands.

Sagging Cane Solutions

Cane has naturally elastic properties, but if and when your cane begins sagging, then you’ll want to tighten it to prevent it from getting too weak along the edges and eventually breaking.

Sagging cane that’s minimally over-stretched can be rejuvenated by applying a warm and wet cloth to the underside of the cane seat after turning it upside down. Let the cloth and cane dry naturally overnight, and it should tighten the fibers. Remove the cloth the next day and turn the chair back to the normal position, then don’t sit in it for about 48 hours. This process will tighten the fibers and reduce the pressure from the inside edges.

Alternatively, you can use a spray bottle to spritz the seat liberally with warm water. Let the seat dry overnight, then don’t sit on it for 48 hours until dry.

The above processes are usually effective when done regularly within the first five years of use or recaning. They generally won’t work if there’s already numerous broken strands.Using these preventative methods a few times a year should increase the longevity of your cane.

Clean Frequently

Keeping your cane clean and void of dust, dirt, and grime is very important, because the dirt can damage the cane in the long run. Clean grime and dirty with a wood soap such as mild detergent in warm water. You can use a soft cloth or a soft bristle brush. Don’t damage the wood surface with the water, and make sure to rinse well and then let the seat dry naturally. Drying with heat will damage the cane. Don’t sit on the seat for at least 48 hours afterwards, because it can cause the cane to stretch and sag.

Avoid mold and mildew

If you see or smell mold or mildew, then you can use a solution of bleach OR hydrogen peroxide (not both) in soapy warm water to clean it. You can alternatively use the hydrogen peroxide on a q-tip swab to remove the mold if there’s only some small spots.

Afterwards you should rinse well and dry the cane outdoors if possible on a warm and windy day. If you accidentally spill the bleach solution on the wooden frame, then wipe it off quickly to avoid damage.

Cane Storage Tips

Don’t use or store your cane furniture in high humidity or in wet areas where mold and mildew are an issue. Avoid cold/wet basements, crawl spaces, bathrooms, the porch pushed up next to the wall of the house… You want areas with good air circulation.

Color Changes

Cane will naturally darken with age, but it can take several years to happen.

If you feel you must apply some sort of finish, high oil content furniture polish products can be used successfully; lemon oil, orange oil and mineral oil.

Occasionally, tung oil varnish or even wax furniture polish are used as a finish on the cane without harmful effects.

Cushions & Upholstery

Caring for your upholstered cushions is and easy but crucial process for increasing the longevity out of your furniture. Please follow the below guide to make your upholstery last:

  1. Regular Fluffing: Fluff your couch cushions regularly to maintain their shape and comfort. This is especially important for cushions filled with down or synthetic fibers. Simply pat and shake each cushion to redistribute the filling evenly.

  2. Rotation: Rotate your cushions regularly to ensure even wear. This helps prevent one side from becoming more compressed than the other. Aim to rotate them every few weeks if possible.

  3. Vacuuming: Use a vacuum cleaner with an upholstery attachment to remove dust, debris, and pet hair from your couch cushions. Vacuum both sides of the cushions and pay attention to seams and crevices where dirt can accumulate.

  4. Spot Cleaning: Attend to spills and stains promptly to prevent them from setting into the fabric. Blot the spill with a clean, dry cloth to absorb as much liquid as possible. Then, use a mild detergent solution or upholstery cleaner according to the manufacturer's instructions. Test the cleaner on a small, inconspicuous area first to ensure it doesn't cause discoloration.

  5. Deep Cleaning: Depending on the fabric and level of use, deep clean your couch cushions every 6 to 12 months. You can do this by either using a steam cleaner or by removing the cushion covers (if removable) and washing them according to the care instructions. Be sure to let the cushions dry completely before putting them back on the couch.

  6. Protective Covers: Consider using protective covers for your couch cushions, especially if you have pets or young children. These covers can help shield the cushions from spills, stains, and wear, prolonging their lifespan.

  7. Avoid Sun Exposure: Direct sunlight can cause fabric colors to fade and weaken fibers over time. Position your couch away from windows or use curtains and blinds to minimize exposure to sunlight.

  8. Avoid Sharp Objects: Be mindful of sharp objects such as keys, buckles, or pets' claws that could snag or tear the fabric of your couch cushions. Encourage careful handling to prevent accidental damage.

  9. Air Circulation: Allow your cushions to breathe occasionally by removing them from the couch and placing them in a well-ventilated area. This helps prevent musty odors and mold growth, especially in humid environments.

  10. Professional Cleaning: If your cushions are heavily soiled or stained, consider hiring a professional upholstery cleaning service. They have the expertise and equipment to effectively clean and rejuvenate your couch cushions.

By following these simple care tips, you can keep your couch cushions looking and feeling great for years to come!


Privacy Policy

Text Messaging

We may share your phone number with our shipping and delivery partners, so they can effectively communicate and schedule updates with you.

Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.

Information We Collect

The information that we collect is your name, your e-mail address, and your telephone number for communication purposes; we also collect your invoice and delivery address, so we can send you the purchased goods or a copy of our catalogue and other marketing materials. When you place and order your credit or debit card details may be collected by one of our payment processing platforms (Shopify Payments, Authorize.net, Affirm) and never stored on our end.

  • We are committed to protecting your privacy.
  • We use the latest server technology to ensure this information is protected to the highest standards.
  • We never store credit or other payment card details.
  • If you want us to remove your information, please contact compliance@franceandson.com

Data Protection

There are only four other circumstances where we may share some of your data with others:

  • With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or assist us in the service we provide to you. In these instances, we only provide them with the information they need to perform their function and they may not use the information for any other purpose.
  • In the event that our business assets are ever sold to or purchased by another company. Our data records are part of our business.
  • To outside research companies whom we may ask to contact you directly for your opinions on our products and services. Again, we only provide them with only the information they need to perform their function and they may not use the information for any other purpose.
  • Data analysis companies, customer support specialists, webhosting companies and fulfilment companies e.g companies that co-ordinate mailings. Such third parties may be provided with access to your personal information if needed to perform their functions but only to the extent needed to perform their function and may not use such information for any other purpose.

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.


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'Cookies' are small pieces of information sent by a web server to a web browser, which enables the server to collect more information from the browser. They are not computer programs, and cannot read other information saved on your hard drive. They cannot be used to disseminate viruses, or get user's e-mail addresses etc.

We use cookies for a number of purposes to allow us to provide some of the mechanisms for online shopping, to see how our website is being used so we can improve the site and to enable traffic monitoring.

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Flagship Showroom

122 W 18th St, NY NY 10011