Contact Us

Our customer service hours are Monday through Friday, 9AM to 6PM EST.

We can help answer any questions about our products, shipping, or anything else on your mind!

Chat Us

Text us by clicking on the oval circle on the bottom right of every page. We will reply faster on weekdays between 9AM to 6PM EST.

Email Us

Please contact us using the form below and allow 1-3 business days for your response. We recommend adding cs@franceandson.com to your email contacts or allow-list to ensure that you always get our emails in your inbox.

Contact Us

window.flitsObjects && void 0!==window.flitsObjects||(window.flitsObjects={}); window.flitsObjects.global = { partialCustomerHash: '8fc965a33da921697054f870be24da1b899869c9c94ef6438c625f02f0cd750e', customerHash: '8fc965a33da921697054f870be24da1b899869c9c94ef6438c625f02f0cd750e', shop_name: 'France & Son', token: '323886c3762409e3f43349878f272b68', base_url: '/apps/flits/api/1/12277', proxy_name: 'flits', app_id: 1, shop_id: 12277, shop_token: '323886c3762409e3f43349878f272b68', chandle: 'flits_products_handle', recent_handle: "flits_recently_products", cemail: "flits_customer_email", customJsURL:"https://cdn.shopify.com/extensions/018058a7-01ba-4014-95ad-ad96ff4ceeb9/flits-customer-account-page-13/assets/flits_custom.js", shop_currency: 'USD', shopCountryName: 'United States', defualtCountry: 'US', money_format: '${{amount}}', money_format_replace: { moneyReplaceRegex:/((\,00)|(\.00))$/g, replaceTo: ''}, Metafields: {"APP_ID":"1","APP_NAMESPACE":"Flits","APP_PROXY":"flits","B_C_B_B_C_CLR":"#34404a","B_C_B_B_R_CLR":"10","B_E_B_B_C_CLR":"#34404a","B_E_B_B_R_CLR":"10","B_S_B_B_C_CLR":"#34404a","B_S_B_B_R_CLR":"10","CREDIT_DISPLAY_ON":"checkout","C_BG_CLR":"#ffffff","C_T_CLR":"#000000","D_C_B_C_CLR":"#34404a","D_C_T_C_CLR":"#34404a","D_S_B_C_CLR":"#36404a","D_S_M_A_B_C_CLR":"#34904a","D_S_M_A_T_C_CLR":"#34404a","D_S_M_H_B_C_CLR":"#34404a","D_S_M_H_T_C_CLR":"#34414a","D_S_T_C_CLR":"#34404a","G_G_T_B_CLR":"0","G_G_T_C_CLR":"#8c5959","G_G_T_F_S_CLR":"16","G_G_T_I_CLR":"0","G_G_T_U_CLR":"0","IS_ADVANCE_DASHBOARD_ENABLE":0,"IS_ADVANCE_DASHBOARD_PAID":0,"IS_AMAZON_ENABLE":0,"is_cart_code_automatic":0,"IS_FACEBOOK_ENABLE":0,"IS_GOOGLE_ENABLE":0,"IS_HOW_TO_EARN_CREDIT_DISPLAY":1,"IS_ORDER_CONTACT_US_ENABLE":1,"IS_ORDER_TRACKING_PAID":1,"is_recently_view_enable":1,"IS_REFER_PROGRAM_ON":1,"IS_REORDER_ENABLE":1,"IS_SOCIAL_LOGIN_ENABLE":0,"IS_SOCIAL_LOGIN_PAID":0,"is_store_credit_enable":1,"IS_STORE_CREDIT_PAID":1,"IS_TRACK_TURTLE_ENABLE":0,"IS_TWITTER_ENABLE":0,"IS_WISHLIST_ENABLE":0,"IS_WISHLIST_PAID":0,"ORDER_STATUS_PAGE":{"isStoreCreditEnable":1},"SHOP_ID":"12277","SHOP_TOKEN":"323886c3762409e3f43349878f272b68","S_BG_CLR":"#ffffff","S_M_A_BG_CLR":"#000000","S_M_A_B_CLR":"#ffffff","S_M_A_T_CLR":"#ffffff","S_M_H_BG_CLR":"#000000","S_M_H_T_CLR":"#ffffff","S_T_CLR":"#000000","title_1":"HELP REQUEST FORM","title_2":"STORE POLICIES AND HELP INFORMATION","title_3":"VISIT OUR STORE","total_pages":3,"type_1":"CUSTOM","type_2":"CUSTOM","type_3":"CUSTOM","url_1":"\/pages\/help-request-form","url_2":"\/pages\/store-policies-and-help-information","url_3":"https:\/\/franceandson.com\/pages\/the-store","WSL_AFTER_BTN_BORDER_COLOR":"#F7F5FA","WSL_AFTER_BTN_COLOR":"#080707","WSL_AFTER_BTN_TEXT":"Added to Wishlist","WSL_AFTER_BTN_TEXT_COLOR":"#F5FAF9","WSL_AFTER_HEART_COLOR":"#FC0303","WSL_BEFORE_BTN_BORDER_COLOR":"#000000","WSL_BEFORE_BTN_COLOR":"#FCFCFC","WSL_BEFORE_BTN_TEXT":"Add to Wishlist","WSL_BEFORE_BTN_TEXT_COLOR":"#F5020F","WSL_BEFORE_HEART_COLOR":"#000000","WSL_BTN_TYPE":"1","WSL_CODE_AUTOMATIC":"1","WSL_COUNT_ENABLE":"1","WSL_DEFAULT_AFTER_HEART_COLOR":"#FC2803","WSL_DEFAULT_BEFORE_HEART_COLOR":"#080708"}, locals: {}, romCache: true, cacheTime: 5 }; window.flitsObjects.accountPage = {}; window.flitsObjects.allCssJs = { flitsCss:{ name:"flitsCss", url:"https://cdn.shopify.com/extensions/018058a7-01ba-4014-95ad-ad96ff4ceeb9/flits-customer-account-page-13/assets/flits-order-status-page.css", requestPageType:["all"], relatedTo:"GENERAL", loadBasedOnMetafields:[], }, orderStatusPageJs:{ name:"orderStatusPageJs", url:"https://cdn.shopify.com/extensions/018058a7-01ba-4014-95ad-ad96ff4ceeb9/flits-customer-account-page-13/assets/flits_order_status_page.js", requestPageType:["all"], relatedTo:"ORDER_STATUS_PAGE", loadBasedOnMetafields:[], } }; window.flitsObjects.storeData = { request:{ host:"franceandson.com", page_type: "page", path:"/pages/text-us", }, template:{ directory: "", name: "page", suffix: "contact-us-page", }, theme:{ id:"", name:"", }, jsonSettingsPath:"", product:null, cart: {"note":null,"attributes":{},"original_total_price":0,"total_price":0,"total_discount":0,"total_weight":0.0,"item_count":0,"items":[],"requires_shipping":false,"currency":"USD","items_subtotal_price":0,"cart_level_discount_applications":[],"checkout_charge_amount":0}, shop_currency: 'USD', money_format: '${{amount}}', customer_id: '', customer_email: '', customer_accepts_marketing: '', customer_orders_count: '', customer_last_order_name: '', customer_last_order_id: '', }; window.flitsObjects.global.Metafields.customer_id = -1 ; window.flitsObjects.storeData.customer_id = -1 ;